Golden Love Letter Necklace

Our waterproof jewelry is designed for your daily routine. Shower, workout, swim – it can handle it all without fading. We stand by this; that’s why we offer a lifetime color warranty.

If your jewelry ever loses color, kindly contact our customer support with a visible picture of your item. We've got you covered!

Please note that materials other than Stainless Steel do not go under the PVD coating process, which makes them not covered by the Color Warranty.

Shipping

Enjoy Free Worldwide Shipping on All Orders. No minimum spend required.

Processing Time:1-3 Business Days

Standard Shipping Times:

United Kingdom: 5-11 business days

Australia/Europe: 7-12 business days

United States/Canada: 7-15 business days

Japan / Korea: 5-7 business days

Rest of World: 7-20 business days

For remote areas, delivery may take up to 20-25 business days.

Returns Policy

You may return or exchange items within 30 days from the delivery date.

1. How to Initiate a Return

Contact Us First: To start a return, please email our support team at customersupport@luminova-jewelry.com with your order number and the reason for the return.

Unauthorized Returns: Please do not send items back without contacting us first, as we may not be able to process your refund.

Tracking Required: After shipping your return, please provide us with the tracking number so we can monitor its arrival.

2. Conditions for Returns & Exchanges

Items must be returned in their original condition: unused, undamaged, and in the original packaging.

Personalized Items: Engraved or custom-made jewelry cannot be returned unless there is a defect.

Shipping Costs: Unless the item is defective or we made an error, customers are responsible for the return shipping costs.

3. Quality Guarantee (Defective/Damaged Items)

We take pride in our craftsmanship. If your item arrives damaged or has a manufacturing defect, please contact us immediately with clear photos or videos of the issue.

We will arrange for a free replacement or a full refund for any defective items reported within 30 days of receipt.

Note: Our stainless steel jewelry is waterproof and tarnish-resistant. However, proper care is recommended to maintain its shine indefinitely.

4. Refunds

Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 5 business days back to your original payment method.

Original Shipping Fees: Please note that original shipping fees (if any) are non-refundable. If you received free shipping, no shipping cost will be deducted from your refund.

5. Lost or Stolen Packages

In the rare event that your package is lost in transit (logistics tracking stops updating), we will send a free replacement immediately.

If the tracking shows "Delivered" but you claim non-receipt, please check your surroundings or contact the carrier. We offer a one-time replacement for such cases, but cannot offer cash refunds for packages marked as delivered.