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You may return or exchange items within 30 days from the delivery date.
Contact Us First: To start a return, please email our support team at customersupport@luminova-jewelry.com with your order number and the reason for the return.
Unauthorized Returns: Please do not send items back without contacting us first, as we may not be able to process your refund.
Tracking Required: After shipping your return, please provide us with the tracking number so we can monitor its arrival.
Items must be returned in their original condition: unused, undamaged, and in the original packaging.
Personalized Items: Engraved or custom-made jewelry cannot be returned unless there is a defect.
Shipping Costs: Unless the item is defective or we made an error, customers are responsible for the return shipping costs.
We take pride in our craftsmanship. If your item arrives damaged or has a manufacturing defect, please contact us immediately with clear photos or videos of the issue.
We will arrange for a free replacement or a full refund for any defective items reported within 30 days of receipt.
Note: Our stainless steel jewelry is waterproof and tarnish-resistant. However, proper care is recommended to maintain its shine indefinitely.
Once we receive and inspect your return, we will notify you via email.
Approved refunds will be processed within 5 business days back to your original payment method.
Original Shipping Fees: Please note that original shipping fees (if any) are non-refundable. If you received free shipping, no shipping cost will be deducted from your refund.
In the rare event that your package is lost in transit (logistics tracking stops updating), we will send a free replacement immediately.
If the tracking shows "Delivered" but you claim non-receipt, please check your surroundings or contact the carrier. We offer a one-time replacement for such cases, but cannot offer cash refunds for packages marked as delivered.
Email: customersupport@luminova-jewelry.com
Phone: +1(307)201-8632
Address:
Luminova Jewelry
1914 Thomes Ave, Ste 2 #3197
Cheyenne, WY 82001
United States
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