A: LumiNova is an accessories brand offering everyday jewelry and performance-oriented silk hair accessories. For our jewelry, we work with artisans and specialized workshops globally (including Asia) to bring you premium waterproof jewelry without the luxury markup. We ship directly from our global fulfillment centers to your doorstep.

A: We process orders within 1-3 business days.

Standard Shipping:

United States: 5–10 Business Days

International: 7–12 Business Days

If your order hasn’t arrived within the estimated time, please contact us at customersupport@luminova-jewelry.com, and we will resolve it immediately.

A: Yes! We are proud to offer Free Worldwide Shipping on all orders.

We want Luminova Jewelry to be accessible to everyone, everywhere.

A: Duties and taxes depend on the destination and shipping route. If duties or taxes are shown as prepaid or included at checkout, they are handled through that shipping route. Charges not explicitly included at checkout may be the customer's responsibility.

A: No. LumiNova Jewelry uses PVD coating technology on stainless steel. Waterproof and Tarnish-Free for everyday wear.

A: Eligible LumiNova jewelry is backed by our Lifetime Color Warranty; Hair Accessories are not included. If you experience a covered color issue such as fading or tarnishing, contact us with your order information or proof of purchase and a clear photo. Approved claims receive a free replacement. Physical damage, broken chains, scratches, and loss or theft are not covered.

A: Yes. LumiNova jewelry is Hypoallergenic and designed for comfortable everyday wear.

A: Please request a change or cancellation within 2 hours of placing your order. If fulfillment has not started, the order can be cancelled and refunded. Once fulfillment has started or the order has been handed to the carrier, cancellation cannot be guaranteed and the normal Return Policy applies after delivery.

A: Please contact us at customersupport@luminova-jewelry.com immediately!

If your package hasn’t been shipped yet, we can update it for you. If it has already shipped, we will do our best to help you track it down.

A: Eligible Jewelry and Hair Accessories may be returned or exchanged within 30 days of receipt. For change-of-mind returns or exchanges, items must be unused, undamaged, and in their original condition and packaging. Customers pay return shipping for non-quality returns.

A: If an item arrives damaged, defective, or incorrect, contact LumiNova within 30 days of receipt with your order information and clear photos or video. Eligible cases may receive a free replacement or a full refund to the original payment method. If LumiNova requires the item to be returned, LumiNova covers reasonable standard tracked return shipping.

A: For jewelry orders, we use our signature LumiNova Eco-Minimal Packaging — beautiful, protective, and fully recyclable. Perfect for gifting or keeping for yourself.