FAQS

Frequently Asked Questions

Here are answers to some of the most common questions we receive.
Can't find what you're looking for? Please email us at customersupport@luminova-jewelry.com, and we'll be happy to help!

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Our team aims to respond to all inquiries within 24 hours.

Pre Sale Questions

A: We are a US-based brand headquartered in Wyoming. To ensure your favorite styles are always in stock, we ship from our distribution centers in both the USA and Asia. Regardless of where your order ships from, we ensure it arrives safely and timely!

A: We process orders within 1-3 business days.

United States: 7–12 Business Days

International: 8–15 Business Days

If your order hasn’t arrived within the estimated time, please contact us at customersupport@luminova-jewelry.com, and we will resolve it immediately.

A: Yes! We are proud to offer Free Worldwide Shipping on all orders. We want Luminova Jewelry to be accessible to everyone, everywhere.
A: No. We cover all taxes and duties for you. The price you see at checkout is the final price. No hidden fees, ever.

A: No. Luminova Jewelry uses PVD coating technology on stainless steel, making it 100% waterproof and tarnish-free, even in the ocean or shower.

A: Yes. Our jewelry is nickel-free and lead-free, designed for sensitive skin.

A: We work fast to get your order to you! If you need to make changes or cancel, please email us within 2 hours of placing your order.

Once our warehouse has processed your order, we cannot make any changes. However, you can always return it after receiving it if you change your mind.

A: Please contact us at customersupport@luminova-jewelry.com immediately!

If your package hasn’t been shipped yet, we can update it for you. If it has already shipped, we will do our best to help you track it down.
A: We offer a 30-Day Happiness Guarantee. If you are not 100% satisfied with your jewelry, simply contact us within 30 days of delivery to start a return or exchange.
A: We are so sorry if this happens! We ensure every package is securely padded, but accidents can happen in transit. Please email us a photo of the damage, and we will send a free replacement right away. No need to return the damaged item.
A: Absolutely. We use SSL security technology (the industry standard) to encrypt your personal and financial information. We never store your credit card details. Your checkout is 100% secure.
A: We believe in sustainability. To minimize waste, your jewelry comes in our signature Luminova Eco-Minimal Packaging — beautiful, protective, and fully recyclable. Perfect for gifting or keeping for yourself.
Unable to find satisfactory answers ? Contact Support