Shipping Policy
ORDER INFORMATION
We process orders from Monday to Saturday.
Due to peak season demand, shipping may experience slight delays. Thank you for your patience and understanding.
SHIPPING FEES
Enjoy free shipping on orders over $60. A standard shipping fee of $5 applies to orders below that amount.
Shipping Timeframes:
Standard shipping typically takes 5-15 business days.
Note: Actual shipping costs may vary based on the destination country and package weight.
• Shipping Policy: We only ship to valid street addresses. P.O.
Boxes are not accepted.
• Total Delivery Time: Processing Time + Shipping Time
Processing Time:
1-3 Business Days
Standard Shipping Times:
- United Kingdom: 5-11 business days
- Australia/Europe: 7-12 business days
- United States/Canada: 7-15 business days
- Japan / Korea: 5-7 business days
- Rest of World: 7-20 business days
For remote areas, delivery may take up to 20-25 business days.
IMPORTANT REMINDERS:
Orders returned due to an incorrect address may incur an additional reshipping fee if sent again. Once delivered to the correct address, we are not liable for lost or stolen packages.
Reshipping Fees (due to insufficient address or unclaimed orders):
- U.S. Orders: $5.99
- Canada/Australia Orders: $5.99
- EU Orders: $7.99
- Rest of the World: $19.99
TRACKING YOUR ORDER
Easily track your shipment by using the Track Your Order page.
For any questions or assistance, feel free to contact our customer service at customersupport@luminova-jewelry.com
At LumiNova, we're dedicated to delivering your orders as swiftly as possible! Thank you for shopping with us!