Refund & Return Policy

We want you to feel confident shopping with LumiNova. Eligible Jewelry and Hair Accessories may be returned or exchanged within 30 days of delivery, subject to the conditions below.

1. Return Window

You may request a return or exchange within 30 days from the date your order is delivered.

2. How to Start a Return

Before sending an item back, please contact our customer support team at customersupport@luminova-jewelry.com and include:

• Your order number

• The item(s) you would like to return or exchange

• The reason for the return

Please do not send items back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.

If a return is shipped, please provide the tracking number so we can monitor the shipment.

3. Return Eligibility

For change-of-mind returns or exchanges, items must be:

• Unused

• Undamaged

• In their original condition

• Returned with the original packaging where applicable

Personalized, engraved, or custom-made items cannot be returned for change-of-mind reasons unless they arrive damaged, defective, or incorrect.

4. Return Shipping Costs

For change-of-mind returns or exchanges, customers are responsible for return shipping costs.

We recommend using a tracked shipping method, as LumiNova cannot be responsible for return packages that are lost in transit.

If an item arrives damaged, defective, or incorrect due to an error by LumiNova, please contact us within 30 days of delivery with your order information and clear photos or video of the issue.

Eligible cases may receive a free replacement or a full refund to the original payment method. If LumiNova requires the item to be returned, LumiNova will cover reasonable standard tracked return shipping.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be processed within 5 business days to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges, if any, are non-refundable for change-of-mind returns. If your order qualified for free shipping, no outbound shipping cost will be deducted from your refund.

6. Exchanges

Eligible items may be exchanged within the same 30-day return window.

Please contact us before returning your item so we can confirm availability and provide return instructions.

7. Lost or Missing Packages

If tracking stops updating and the carrier confirms that a package has been lost in transit, please contact us so we can review the shipment and arrange an appropriate resolution.

If tracking shows the package as delivered but you cannot locate it, please check your mailbox, safe delivery locations, household members, neighbors, building management, and the carrier first.

Where appropriate, LumiNova may provide a one-time courtesy replacement after the delivery issue has been reviewed.

A Delivered tracking status does not automatically qualify for a cash refund unless the carrier confirms loss or misdelivery, or another applicable refund route applies.

Contact Us

Email: customersupport@luminova-jewelry.com
Phone: +1 (307) 201-8632

LumiNova
United States