Shipping policy

Order Processing

We process orders from Monday to Saturday.

Please allow 1–3 business days for your order to be processed and packed before shipment.

During peak periods or periods of unusually high order volume, processing may take slightly longer.

Free Worldwide Shipping

Enjoy Free Worldwide Standard Shipping on All Orders with no minimum spend required.

Available shipping methods and destinations are subject to the options available at checkout.

Estimated Delivery Times

Total Delivery Time = Processing Time + Shipping Time

Processing Time

1–3 business days

Standard Shipping Times

  • United States: 5–10 business days

  • International: 7–12 business days

  • Remote areas: Delivery may take up to 25 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, local delivery conditions, or other circumstances outside LumiNova’s control.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with your tracking information.

You can also track your shipment through our Track Your Order page:

Track Your Order

Please note that tracking updates may occasionally take some time to appear after a package has been handed to the carrier.

Address Accuracy

Please review your shipping address carefully before placing your order.

If you notice an incorrect or incomplete address after placing your order, please contact us as soon as possible.

Address changes cannot be guaranteed once fulfillment has started or the package has been handed to the carrier.

If a package cannot be delivered because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply if the order needs to be reshipped.

Returned or Unclaimed Packages

If a package is returned to LumiNova because of an incomplete or incorrect address, refusal, or failure to claim the package, a reshipping fee may apply before the order is sent again.

Current reshipping fees are:

  • US / Canada / EU / Australia: $9.99 USD

  • Rest of World: $19.99 USD

Any applicable reshipping fee will be confirmed before the replacement shipment is sent.

Customs, Duties and Taxes

International shipments may be subject to customs processing, import duties, taxes, or other destination charges.

If duties or taxes are clearly shown as prepaid or included at checkout, they are handled through that shipping route.

If destination duties, taxes, or customs charges are not explicitly included at checkout, those charges may be the customer’s responsibility.

Customs inspections may occasionally cause delivery delays. LumiNova cannot control the processing time of customs authorities.

Lost Packages

A package is not automatically considered lost simply because tracking has temporarily stopped updating.

If your package is significantly past its estimated delivery timeframe and there is no active customs or carrier exception, please contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

If the carrier confirms that the package is lost, you may choose either:

  • A free replacement, or

  • A refund to the original payment method

Tracking Shows Delivered but the Package Was Not Received

If tracking shows Delivered but you cannot locate your package, please:

  • Check your mailbox and any safe delivery locations

  • Check with household members, neighbors, or building management where applicable

  • Contact the carrier

  • Allow up to 48 hours in case the delivery scan was premature

If the package is still missing after these checks and a basic investigation, LumiNova may provide a one-time courtesy replacement per order.

A Delivered tracking status does not automatically qualify for a cash refund unless the carrier confirms misdelivery or loss, or another applicable refund route applies.

Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Requests made within 2 hours of placing an order may be accommodated if fulfillment has not yet started.

Once fulfillment has started or the package has been handed to the carrier, address changes or cancellations cannot be guaranteed.

Contact Us

For shipping questions, tracking assistance, address changes, or help with a delivery issue, please contact:

customersupport@luminova-jewelry.com

Please include your order number so we can assist you more efficiently.