A: We process orders within 1-3 business days.
United States: 7–12 Business Days
International: 8–15 Business Days
If your order hasn’t arrived within the estimated time, please contact us at customersupport@luminova-jewelry.com, and we will resolve it immediately.
A: No. Luminova Jewelry uses PVD coating technology on stainless steel, making it 100% waterproof and tarnish-free, even in the ocean or shower.
A: Yes. Our jewelry is nickel-free and lead-free, designed for sensitive skin.
A: We work fast to get your order to you! If you need to make changes or cancel, please email us within 2 hours of placing your order.
Once our warehouse has processed your order, we cannot make any changes. However, you can always return it after receiving it if you change your mind.
A: Please contact us at customersupport@luminova-jewelry.com immediately!
If your package hasn’t been shipped yet, we can update it for you. If it has already shipped, we will do our best to help you track it down.





